The Impact of Health Professionals' Language on Patient Experience: A Case Study
- Author(s)
- Katz, NT; Jones, J; Mansfield, L; Gold, M;
- Journal Title
- Journal of Patient Experience
- Publication Type
- Case report
- Abstract
- When people become patients, they become vulnerable to their healthcare system and healthcare clinicians. In this case study, we describe an example of patient distress caused by language overheard in the perioperative environment. Clinicians need to be mindful that the language we use may have a significant impact on patient experience, be it during direct conversation or from conversations overheard. This is an important component of patient-centered care.
- Keywords
- clinician-patient relationship; communication; empathy; patient perspectives/narratives
- Department(s)
- Palliative Care
- PubMed ID
- 35450093
- Publisher's Version
- https://doi.org/10.1177/23743735221092572
- Open Access at Publisher's Site
https://doi.org/10.1177/23743735221092572- Terms of Use/Rights Notice
- Refer to copyright notice on published article.
Creation Date: 2024-12-19 03:18:27
Last Modified: 2024-12-19 03:23:08